Booking and cancellation policy short tours up to one day
Short tours up to a day trip
Most of our tours you can book online directly.
When you book, you pay 100% of the price of the tour.
In case of cancellation from the time of booking until 20 days before the booked tour, 75% of the amount paid will be refunded
If cancelled from 20 days before the booked tour, you will pay 100% of the total price of the booking. All cancellations must be made via email.
Each individual participant must take out their own travel insurance and cancellation insurance
Check with your insurance company exactly what is included and if there are any exceptions for Covid-19. You are responsible for ensuring that you have travel, sickness and cancellation insurance. Check this out with your insurance company.
Snow shortages, extreme spring flooding, fires or other circumstances outside aurora borealis control that Aurora Borealis could not reasonably expect when booking entitles Aurora to cancel the agreement without giving damages in any form. Nor can Aurora Borealis be held responsible for possible strikes.
Each individual participant must respect rules and security procedures. If any participant violates the general rules and there is an accident, we have the right to charge a fee to cover the costs. We have a travel guarantee provided through Visita.
If we see that any guest cannot drive their sled, we reserve the right to put the guest in a sleigh instead, e.g. in case of language failure etc. You must know Swedish or good English in order to run your range for your and the dogs’ safety.
Booking and cancellation policy for longer tours and special tours
Special tours/combinations or adventures according to our own wishes we invoice. This will add up to a sum of SEK 35. However, the invoice must always be paid before arrival.
You can also pay with Swish.
If you book any longer tour by email / phone far in advance (6 months or more), we invoice 20% of the total cost directly. Once paid, the booking is valid. The remainder will be invoiced and must be paid no later than 30 days before. If payment has not been made within these days, the adventure will be cancelled automatically.
Our regular longer programs such as 2-3 days can be booked online directly.
In case of cancellation, the booking fee will not be refunded.
Special tours and 2-3 days
– In case of cancellation from 60 days and 31 days before arrival, you will be paid 50% of the total price of the booking.
– In case of cancellation from 30 days and 15 days before arrival, you will be paid 75% of the total price of the booking.
– In case of cancellation from 14 days before arrival, you are paid 100% of the total price of the booking.
If we have to cancel the tour for any reason, the full amount including the booking fee will be refunded.
All cancellations must be made via email.
Each individual participant must take out their own travel insurance and cancellation insurance
Check with your insurance company exactly what is included and if there are any exceptions for Covid-19. You are responsible for ensuring that you have travel, sickness and cancellation insurance. Check this out with your insurance company.
Snow shortages, extreme spring flooding, fires or other circumstances outside aurora borealis control that Aurora Borealis could not reasonably expect when booking entitles Aurora to cancel the agreement without giving damages in any form. Nor can Aurora Borealis be held responsible for possible strikes.
Each individual participant must respect rules and security procedures. If any participant violates the general rules and there is an accident, we have the right to charge a fee to cover the costs. We have a travel guarantee provided through Visita.
If we see that any guest cannot drive their sled, we reserve the right to put the guest in a sleigh instead, e.g. in case of language failure etc. You must know Swedish or good English in order to run your range for your and the dogs’ safety.