Booking and cancellation policy
Reservation
Most tours can be booked online, however, some tours can only be booked on request. You pay 100% of the price of the tour at the time of booking. A small fee will also be charged for online bookings, and an invoicing fee will also be charged for any invoicing.
Cancellation and rebooking
- More then 30 days before your tour, you can rebook your tour or cancel with a full refund.
- Between 30 to 15 days before your tour, you can cancel with a 50% refund. If possible and subject to availability, we can try to rebook your tour to another date, but there is no guarantee that this can be done.
- Upon cancellation less than 15 days before your tour, there will be no refund. In exceptional cases, a rebooking may be possible subject to availability, but there is no guarantee that this can be done.
All cancellations and rebookings must be done in writing via e-mail!
It is up to each individual participant to take out their own travel insurance and cancellation insurance. Check with your insurance company exactly what is included and if there are any exceptions for e.g. Covid-19. You are responsible for ensuring that you have travel, health and cancellation insurance. Check this with your insurance company.
Lack of snow, extreme spring floods, fires or other circumstances beyond Aurora Borealis’ control that Aurora Borealis could not reasonably have expected at the time of the booking entitle Aurora to terminate the agreement without paying damages in any form. Nor can Aurora Borealis be held responsible for any strikes.
We have a travel guarantee via Visita.
Safety
Each individual participant must respect rules and safety procedures. If any participant does not follow the instructions given at the start of the tour, resulting in an accident, we have the right to charge a fee to cover the costs. If we see that a guest cannot drive their sled, we reserve the right to seat the guest in a sled instead, e.g. in case of language deficiency etc. For your and the dogs’ safety, you must be able to understand Swedish or English to be able to drive your team.